Human capital management at Goldman sachs

Case Study: Improve Human Capital Allocation  February 4, 2013 – 04:45 pm
global head of human

Client: Global Management Consulting Firm

Project: Improve Consultant Resource Allocation

Overall Project Mission

The project mission was to improve resource management for a global management consulting firm by improving usage of the firm’s resource allocation system. System functionality to enter project assignments existed but a number of users were not entering data in a timely fashion and in some instances, were not entering assignments at all. Therefore, resource availability in the system was not accurate and the value of the application to the firm was in question.

The Challenge

The Intellilink team needed to identify the root cause behind the poor usage and implement changes before all users lost confidence in the system. Users were globally geographically dispersed and had little time to spend with the project team. Therefore, the Intellilink team needed to find alternate but accurate means of solving the problem.

The Solution

To analyze the situation, the team developed hypotheses behind the poor usage and collected data from the application to confirm them. Based on the data, the team outlined a set of conclusions and solutions to the issue. User interaction was kept to a minimum and the project progressed without visiting each office.

Source: intellilink

Management Consultancies: Knowledge-Based Innovation at Work
Book (Routledge)

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