Intellectual Property Management software Free

New Avaya IP Office 500_Bogen paging system  February 18, 2013 – 06:22 pm
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We have recently installed an Avaya IP Office 500. We have twenty digital handsets (9508) and the rest are still ATT 2909 analog handsets. connected to the Avaya system is a bogen overhead paging system which is accessed with a shortcode of *50. We have had repeated issues with the users somehow managing to either connect the paging system to their individual VM or placing a call on hold to the overhead paging.

We have disable all call waiting features on the analog extensions, and disable VM ringback on those analog extensions, both of these actions helped some but their is still the occasional inappropriate transfer to the overhead paging system.

Most recently we have attempted to change the default switch-hook transfer time to a narrower time span (50ms to 500ms) I do not think that this has helped.

Just hoping that someone has some idea that I can implement in the Avaya switch that may prevent my users from transferring to or placing on hold the extension that the paging system is connected to.

Source: Spiceworks Community

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Thank you part one

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continued

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