Human Resources Management in Nonprofit Organizations

Spokes’ HINDsight  February 7, 2013 – 07:35 pm

What do you & Spokes do?

I am the CEO of Spokes, a nonprofit organization that provides training and resources to the Directors, executive management and staff of nonprofits to help them better manage their organizations, meet compliance standards and exceed expectations of the public trust.

What was the original goal tied to your HINDsight?   What did you set out to do?

We wanted to redefine the way Spokes measured its programmatic success.  Historically, our organization quantified its success based on the number of workshop attendees or resource libraries.  We could assume or hope that we had some impact on improving the management skills of those we served, but we didn’t know for sure.

The idea was to create an online assessment tool, eventually named the Nonprofit Capacity Assessment Tool (NPOCAT), that allowed nonprofit organizations to measure how they were performing in key management areas.  The tool would gather input from both Directors and staff and provide an easy-to-read compilation report.  Spokes would review that report and, where the scores were lowest, identify and provide resources to improve performance in that area.  Organizations would take the assessment at least annually, and, as their scores (hopefully) increased, we could confirm our impact and success toward our mission.

Source: Spokes | Resources for Nonprofits

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