Explain non-physical assets

CA Service Desk Manager & Asset Management  December 15, 2010 – 10:44 am
and non-physical assets

CA Technologies offers essentially every ITSM application under the sun, and then some. Some of their applications are more commonly used than others; one of their more popular products happens to be CA Service Desk Manager. For managing problem & incident reporting and resolution (for both external and internal customers), CA Service Desk is one of the most compelling applications in the market. We’re going to spend some time explaining one way businesses can get even more out of their CA Service Desk software – assuming that they also use a non-CA asset management application.

Asset management software is used by companies inclined to maintain visibility into their infrastructure’s health. This infrastructure can mean computers, printers, servers – really any kind of physical asset. For businesses that are asset-intensive, where uptime matters above all else, the importance of this monitoring is hard to overstate. Hardware failure can and does interrupt business operations, which can cost businesses time, money, customers, and their reputation – to name a few. Asset management software allows businesses to prevent, to a large degree, such interruptions.

But, and this is the central point we’re trying to convey – while implementing an asset management system is great, the story doesn’t end there. Forward-looking businesses have recognized that integrating their asset management data with their CA Service Desk data (as well as other databases) can yield additional benefits.

Source: Yurbi - Bring Your Data to Life

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